Once you have decided you want to purchase a new car you have to find a good dealership. You want someone who inspires trust, is reliable and makes you feel comfortable. This is incredibly important since you will probably be taking your car back numerous times over the years for regular maintenance.
Although there are always exceptions most car dealerships, e.g. Brandon Steven, are honest and will try to give you a good deal. There is a stigma pertaining to car sales they try incredibly hard to overcome. Word of mouth is important for a dealership as most of their customers are local and do talk to one another. They want to earn and keep your business.
Reading the reviews available for car dealerships is an excellent way to begin. They give you a good idea as to the quality of the dealership and were written by individuals just like yourself. Their ratings pertaining to the experience they had give you a lot of information.
The length of time a dealership has been in business is another important factor. If they have been in business less than a year there is a question as to whether they will still be there when you need to get your car serviced. A dealership who is well established and has been in the community for a number of years will most likely still be around when you require assistance.
The Better Business Bureau is an excellent resource. They have a record of all customers who made complaints going back three years. They will also show if that complaint was resolved according to the standards of the Better Business Bureau. Multiple unresolved complaints in a short period of time is a warning flag.
Take a good look at the dealerships showroom and the facilities. A good dealership has a great deal of pride in the way they set up their showroom. See if the area is clean and maintained in a good order. Make sure the cars are well maintained and clean as well. Professional sales people dress as professionals, not in jeans and a tee shirt. The staff should treat you with respect and in a friendly tone. Rudeness is unacceptable. Take a look at the customer service and sales staff and see how they relate to their customers. If you feel uncomfortable this is not the dealership you should purchase your car from.
Talk to the people you work with and your family and friends. Ask where they bought their vehicles and how they felt about the experience. Word of mouth from people you trust and respect will be a great deal of help.
Most dealerships are located in groups. Shop more than one and see how the different dealerships compare to one another. This gives you the ability to look at a larger selection of vehicles and also gives you an impression of where you do and do not feel comfortable.
Look online at the offers being made by the different dealerships. Check into financing options, the types of service offered, incentives, ratings and reviews. Make sure their hours of operation are in sync with the hours you work. The more information you have the more knowledgeable of a decision you will be able to make.